Terms & Conditions Mahjong888 – Platform Usage Guidelines

1. Acceptance of Terms and Conditions

This document sets out the terms and conditions governing your use of the mahjong888 platform, including the website, mobile app, and all related services. By accessing, registering an account, or using any services we offer, you automatically agree to be bound by these terms and conditions in their entirety.

If you do not agree with any part of these terms, you should not use the mahjong888 platform. We recommend that you read this document carefully before proceeding with registration or making any financial transactions on our platform.

2. User Eligibility

Use of the mahjong888 platform is subject to strict eligibility criteria. All users must meet the following conditions:

• Minimum Age: You must be at least 18 years old or have reached the age of majority under the laws of your country of residence, whichever is higher. mahjong888 implements strict identity verification (KYC) processes to ensure compliance with this age requirement.
• Legal Capacity: You must have full legal capacity to enter into binding agreements. This means you are not under court guardianship, not declared bankrupt, and not subject to any other legal impediment that prevents you from entering into contracts.
• Permitted Jurisdictions: You must be in a jurisdiction where online gambling is legal or not specifically prohibited. You are responsible for ensuring that your use of mahjong888 does not violate any local, state, or national laws applicable to you.
• Personal Use: Your account is for personal use only and may not be used for commercial or professional purposes. You may not allow others to use your account or login credentials.

Mahjong888 reserves the right to request identity, age, and location verification at any time. Failure to provide the required documentation within the specified period may result in account suspension or closure and forfeiture of any remaining balance.

3. Account Management

3.1 Account Registration

To use mahjong888 services, you must open an account by providing accurate, complete, and up-to-date information. The information you provide during registration must be truthful and verifiable. Required information includes but is not limited to your full name, date of birth, email address, phone number, and bank details.

Each individual is only permitted to hold one account at mahjong888. Creating multiple accounts is strictly prohibited and will result in the closure of all associated accounts and forfeiture of any balances or wins. Exceptions are only granted under extraordinary circumstances and must receive written approval from the mahjong888 team.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your password and account login credentials. mahjong888 will never ask for your password via email, phone, or any other communication channel. Any activity that occurs under your account is your responsibility, whether or not you performed it.

• Use a strong password with a combination of letters, numbers, and symbols
• Do not share login information with anyone, including family
• Log out of your account each time you finish using a shared device
• Contact customer support immediately if you suspect suspicious activity
• Enable two-factor authentication (2FA) for an additional layer of security

3.3 Identity Verification (KYC)

Mahjong888 conducts a thorough KYC process as part of our commitment to regulatory compliance and anti-money laundering. You may be required to submit identity verification documents such as a national ID, passport, bank statement, or utility bill. Withdrawals exceeding certain thresholds require completed KYC verification. This process is typically completed within 1–3 business days.

4. Deposits and Withdrawals

4.1 Deposit Methods and Limits

Mahjong888 accepts deposits via multiple payment methods including online bank transfers through major Malaysian banks, e-wallets such as Touch 'n Go eWallet and Boost, and other digital payment methods available on the platform. All deposits are processed instantly and in most cases will be credited to your account within minutes of successful confirmation.

Minimum and maximum deposit limits vary depending on the chosen payment method and your account verification level. Current limit information is clearly displayed in the deposit section of your account dashboard.

4.2 Withdrawal Process

Withdrawals from your mahjong888 account are processed in accordance with the following policy:

• Withdrawal requests must be submitted through your account panel and must be made to the same payment method used for your deposit
• Complete KYC is mandatory before the first withdrawal is processed
• Standard processing time is between 15 minutes and 24 hours for standard withdrawals
• Large withdrawal amounts may require additional security checks, which can take up to 3 business days
• Mahjong888 reserves the right to suspend withdrawals for review purposes if any unusual activity is detected
• Bonus funds that have not met wagering requirements cannot be withdrawn

4.3 Refund Policy

Deposits that have been credited to your mahjong888 account cannot be canceled or refunded except in exceptional technical circumstances beyond control, such as double deposits due to system failure. If you believe there is an error in your transaction, please contact our support team within 48 hours of the transaction with relevant proof.

5. Promotions and Bonuses

All promotions, bonuses, and special offers launched by mahjong888 are subject to the specific terms and conditions set for each respective promotion. The following general terms apply to all promotions unless otherwise stated:

• Each promotion may only be claimed once per account, address, phone number, or shared payment method, unless otherwise stated
• Bonuses cannot be converted to cash until the specified wagering requirements are fully met
• Mahjong888 reserves the right to modify, suspend, or cancel any promotion at any time
• Any attempt to abuse the promotions system through multiple accounts or other means will result in the cancellation of all bonuses and possible account closure
• Promotions are for entertainment purposes only and may not be sold or transferred to any other party
• Welcome bonus is only available to new members making their first deposit

6. Game Rules and Responsibilities

6.1 General Game Rules

All games on the mahjong888 platform must be played in accordance with the rules set for each game. Wins are calculated based on the game rules in effect at the time the bet is placed. Mahjong888 is not liable for any losses arising from a player's failure to understand the game rules.

In the event of a technical malfunction or system failure during gameplay, mahjong888 reserves the right to void the affected rounds and return the bets to players. The outcome of rounds fully completed before the technical issue occurred is considered final and cannot be disputed.

6.2 Player Conduct

Mahjong888 players are expected to conduct themselves with courtesy and respect toward other players and platform staff. The following actions are strictly prohibited and may result in immediate account closure:

• Use of automated software, bots, or third-party tools that provide an unfair advantage
• Collusion with other players to cheat in multiplayer games
• Attempting to exploit bugs or vulnerabilities in the platform
• Threatening, insulting, or harassing other players or support staff
• Depositing funds derived from illegal activities into the platform
• Any action intended to damage the reputation or operations of mahjong888

7. User Responsibility and Liability Limits

You acknowledge and agree that wagering involves real financial risk and you may lose some or all of the funds you deposit. mahjong888 is not responsible for any financial losses experienced by players as a result of using our platform.

You are solely responsible for ensuring that you play within your financial means. mahjong888 provides responsible gaming tools to help you manage your use of the platform, but the use of these tools is your personal choice. For more information on responsible gaming, please visit the Responsible Gaming us.

In any event, mahjong888's maximum liability to you will not exceed the amount you deposited within the 30 days prior to the relevant claim being made. mahjong888 is not responsible for any indirect, incidental, special, or consequential losses.

8. mahjong888 Rights and Other Provisions

8.1 Right to Modify Services

Mahjong888 reserves the right to modify, suspend, or discontinue any aspect of the platform at any time, with or without prior notice. This includes the addition or removal of games, changes to the user interface, modifications to available payment methods, and changes to bonus or promotion structures.

8.2 Account Closure

Mahjong888 reserves the right to close or suspend any account at any time, without prior notice, for reasons including but not limited to:

• Violation of any terms and conditions set out herein
• Suspicion of fraud, money laundering, or other illegal activity
• Providing false or misleading information during registration or the KYC process
• Failure to submit requested verification documentation within the specified period
• Any action that mahjong888 believes may compromise the integrity of the platform

8.3 Intellectual Property

All content on the mahjong888 platform, including but not limited to design, graphics, text, software, code, trade names, and logos, is the intellectual property of mahjong888 or its licensors and is protected by applicable intellectual property laws. You are not permitted to copy, distribute, modify, or exploit any such content without written permission from mahjong888.

8.4 Governing Law

These terms and conditions are governed by and interpreted in accordance with applicable law. Any dispute arising from or in connection with these terms shall first be resolved through good-faith negotiation. If negotiation fails, the dispute will be resolved through binding arbitration in accordance with the established rules.

8.5 Severability of Terms

If any provision of these terms and conditions is found to be invalid, unlawful, or unenforceable by any court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, or if it cannot be modified, it will be severed from these terms. The remaining provisions will continue in full force and effect.