Privacy Policy mahjong888 – Our Commitment to Your Data Security

1. Information We Collect

To provide a secure and personalised service, mahjong888 collects certain types of information from our users. We only collect information necessary for platform operations and to comply with applicable legal requirements. All information is collected transparently and with your consent.

1.1 Personal Information You Provide

When you register a mahjong888 account or use our services, you voluntarily provide certain personal information. This information includes:

• Identity Information: Full name, date of birth, ID or passport number (for KYC verification), gender, and nationality
• Contact Information: Email address, mobile phone number, physical residential address, and postal code
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information, and deposit and withdrawal transaction history
• Account Information: The username you choose, password (encrypted and not visible to our staff), account settings, and communication preferences
• Verification Documentation: Copies of valid identification documents, bank statements, utility bills, or other documents required for the KYC process

1.2 Information Collected Automatically

When you use the mahjong888 platform, our systems automatically collect certain technical and usage information to improve service and security:

• Device Information: Device type (desktop, smartphone, tablet), operating system, device model, and unique device identifiers
• Network Information: IP address, approximate geographic location based on IP, internet service provider, and connection type
• Browsing Data: Pages visited, time spent on each page, links clicked, games played, and navigation patterns
• Performance Data: Page load times, technical errors encountered, and app performance metrics
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to identify your session and enhance user experience

1.3 Information from Third-Party Sources

In certain situations, we may receive information about you from legitimate external sources for identity verification and fraud prevention purposes. This includes:

• Identity verification agencies providing KYC services and background checks
• Payment service providers that process your transactions to verify payment authenticity
• Public database and legitimate information sources for compliance with anti-money laundering requirements

2. How We Use Your Information

Mahjong888 uses the information collected for various legitimate purposes related to platform operations and providing services to you. Each use of data is based on reasonable business needs or legal obligations.

2.1 Service Provision and Management

• Open and manage your player account on the mahjong888 platform
• Process your deposits, bets, wins, and withdrawals accurately and securely
• Provide access to casino games, live casino, bingo, and sports betting
• Verify your identity through KYC processes to comply with legal requirements
• Provide customer support via live chat, email, and other communication channels
• Maintain transaction records and account activity for your reference

2.2 Security and Fraud Prevention

• Detect and prevent fraudulent activity, money laundering, and violations of terms of service
• Monitor unusual or suspicious betting patterns to protect other players
• Implement additional security verification for transactions involving large amounts
• Protect platform integrity and ensure fair play for all players
• Cooperating with law enforcement authorities when criminal activity is suspected

2.3 Communication and Marketing

We use your contact information to communicate about your account and services:

• Send transaction confirmations, successful deposit and withdrawal notices
• Notify you about new promotions, bonuses, and special offers that may interest you
• Send platform updates, service improvements, and important announcements
• Notify changes to terms of service, privacy policy, or other policies
• Conduct customer satisfaction surveys to improve our services

2.4 Improvement and Analysis

• Analyze platform usage patterns to improve user interface and overall experience
• Identify the most popular games and features to tailor our offerings
• Conduct A/B testing to optimize platform performance
• Develop new features and services based on user feedback and behavior
• Resolve technical issues and improve platform speed and stability

3. Sharing Information with Third Parties

Mahjong888 will not sell, rent, or trade your personal information to other companies for their marketing purposes. However, we may share your information with selected third parties under limited circumstances as follows:

3.1 Service Providers and Business Partners

We work with trusted third-party companies to help operate our platform. These third parties only receive information necessary to perform their services and are bound by strict confidentiality agreements:

• Payment Processor: To securely process your deposits and withdrawals via banks and e-wallets
• KYC Service Provider: To verify your identity and comply with anti-money laundering legal requirements
• Game Provider: Casino and slot game developers that provide content on our platform
• Hosting Services and Infrastructure: Server and cloud storage providers that securely store our data
• Analytics Tools: Services that help us understand platform usage (using anonymised or aggregated data only)
• Customer Support: Live chat platform and support ticket system that handles your enquiries

3.2 Legal Requirements and Authorities

In certain circumstances, we may be required by law to disclose your information to the relevant authorities:

• To comply with valid court orders, warrants, or subpoenas
• To cooperate with criminal investigations or legal proceedings
• To protect the rights, property, or safety of mahjong888, our players, or the public
• To fulfil reporting obligations to regulators or licensing bodies
• To prevent or investigate fraud, money laundering, or other illegal activities

3.3 Business Transfers

Should mahjong888 be involved in a merger, acquisition, asset sale, or any other business transaction, your personal information may be transferred as part of that transaction. We will notify you by email and via an in-platform notice before your information is transferred and becomes subject to a different privacy policy.

4. Data Security and Storage

Mahjong888 employs comprehensive technical, physical, and administrative security measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. While no system can guarantee 100% security, we implement industry best practices to safeguard your data.

4.1 Technical Security Measures

• Data Encryption: SSL/TLS 256-bit encryption for all data transmission between your browser and our servers
• Database Encryption: Sensitive data is encrypted at rest using AES-256 standard
• Firewall: Enterprise-grade firewalls protect our infrastructure from external threats
• Intrusion Detection System: 24/7 monitoring to detect and respond to suspicious activity
• Multi-Factor Authentication: 2FA options available for an extra layer of security on your account
• Automatic Backup: Data is backed up regularly to different geographic locations for disaster recovery

4.2 Access Control and Management

• Access to personal data is limited to staff who require it for their duties
• All staff undergo security training and are bound by confidentiality agreements
• Admin access is logged and audited regularly to ensure compliance
• Staff passwords are updated regularly and must meet strict strength requirements

4.3 Data Retention Period

We retain your personal information as long as your account is active or as needed to provide services to you. After account closure, your data will be retained for the period required by law (typically 5-7 years for financial and transaction records) before being securely deleted.

5. Your Privacy Rights

As a mahjong888 user, you have certain rights regarding your personal information. We are committed to respecting and facilitating the exercise of these rights:

5.1 Right to Access and Copy Data

You have the right to request a copy of the personal information we hold about you. We will provide a copy in a readable format within 30 days of your request.

5.2 Right to Correction

If the personal information we hold about you is inaccurate or incomplete, you may request that we correct it. You can update most information yourself through your account settings.

5.3 Right to Deletion

You may request deletion of your personal information in certain circumstances. However, we may need to retain certain information to comply with legal obligations or to resolve disputes.

5.4 Right to Object to Processing

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You may also object to processing based on our legitimate interests in certain circumstances.

5.5 Right to Data Portability

In some circumstances, you have the right to receive the personal information you provided to us in a structured, commonly used, and machine-readable format, and to transfer that data to another service provider.

5.6 How to Exercise Your Rights

To exercise any of the above rights, please contact our privacy team at:

• Sending an email to [email protected] with the details of your request
• Using the data request form in your account settings
• Contact customer support via in-platform live chat

We will respond to your request within 30 days. In some cases, we may require additional identity verification before processing the request to protect your privacy.

6. Cookies and Tracking Technologies

Mahjong888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

6.1 Types of Cookies We Use

• Essential Cookies: Required for basic platform operations such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Help us understand how visitors interact with the platform by collecting anonymous information about the most popular pages and error messages.
• Functional Cookies: Allow the platform to remember your preferences such as language, currency, and display settings to provide a personalized experience.
• Marketing Cookies: Used to track visitors across websites to display relevant and engaging ads to individual users.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. However, if you disable cookies, some platform features may not function properly.

7. Children's Privacy and Minor Protection

The mahjong888 platform is strictly for individuals aged 18 and above. We do not knowingly collect personal information from children or individuals below the legal age of adulthood. If we become aware that we have collected personal information from a child without verified parental consent, we will take steps to remove that information as promptly as possible.

If you believe we may have information from or about a child, please contact us immediately at [email protected] and we will investigate and take appropriate action.

8. Changes to Privacy Policy

Mahjong888 reserves the right to update or modify this privacy policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes to this policy, we will notify you through:

• Email to the address registered in your account
• Clear notices displayed on the platform's main page
• Pop-up or in-app message at your next login

We encourage you to review this page regularly to stay informed about how we protect your personal information. Continued use of the platform after changes means you accept the updated privacy policy.

Last Updated: January 2026

9. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact our privacy team:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available 24/7 within the platform

We are committed to resolving any complaints or concerns you have about your privacy. Our team will respond to your inquiry within 3 business days and strive to resolve any issues quickly and professionally.